For the $118 flat fee MLS listing service. Short version: you can get your money back until the listing goes live.
Within 24 hours of paying, and before your listing has gone live on the MLS. No questions, no explanation needed.
Once your listing is live on the MLS, or more than 24 hours after payment — whichever happens first.
The $118 pays for entering and syndicating your listing. Once that's done, the work you paid for has been delivered — it can't be un-delivered, and the fee has been earned. This matches the Limited Service Listing Agreement you sign, which states the fee is earned regardless of whether the property sells or who sells it.
The important detail: listings often go live the same or next business day. If your listing goes live within the first 24 hours, the refund window closes at that moment, not at the 24-hour mark. If you are having second thoughts, tell us before you sign the listing agreement — nothing is entered into the MLS until that agreement comes back signed.
Call or text (239) 359-1888, or email hello@peaktrustrealty.com with the property address and the email you used at checkout. You do not need to give a reason.
Approved refunds are returned to the original payment method through Stripe. Stripe typically returns funds within 5–10 business days, though the exact timing depends on your bank and is outside our control.
Cancelling and refunding are two different things. You may cancel an active listing at any time, for any reason, at no charge — just tell us and we will withdraw it. Cancelling an active listing does not produce a refund of the $118, because the listing was already entered.
If you cancel and later decide to list the property again, that is a new listing and requires a new $118 payment.
If we fail to enter your listing, enter it incorrectly and don't fix it, or otherwise don't deliver what you paid for, contact us and we will make it right — including refunding you outside the normal window where that is the fair outcome. This policy exists to prevent people from using the service and then reversing the charge, not to avoid standing behind our work.
Price changes, description edits, photo swaps and status updates are unlimited and free for as long as your listing is active. You never need to pay again for a change to an existing listing.
If you believe a charge is wrong, please contact us first. We would much rather resolve it directly and quickly than through a dispute process that takes weeks and helps nobody. Filing a chargeback for a listing that was delivered as described does not entitle you to keep the listing active, and we may withdraw it.
This policy applies to the flat fee listing service. Our buyer representation service is not paid for by the buyer, so there is nothing to refund. See our Terms & Conditions.
If anything here is unclear, call or text (239) 359-1888 before you pay. Answering a question up front costs nothing and is better for both of us than sorting out a refund afterwards.